Submission of Complaints to Cash Plus

Complaint Management Process at Cash Plus:

Cash Plus J.S.C (hereafter Cash Plus), a non-banking financial institution licensed by the Central Bank of Kosovo to provide credit services, places great importance on handling customer dissatisfaction, requests, or complaints promptly and professionally. We strive to ensure that each concern is addressed within the specified time limits to provide fair and appropriate solutions. Through an equitable complaints management process, we aim to continually enhance the quality of our services and products.

If you encounter an error on our part or have any reason for dissatisfaction, please reach out to us. We take every complaint seriously and value your feedback.

Dissatisfaction, requests, or complaints can be submitted through various channels, including:

• Cash Plus application
• Contact form on the website
• Email: kujdesi@cashplus-ks.com
• In-person or by post mail at Cash Plus offices located at: Kompleksi Ramiz Sadiku, Pejton, Prishtinë, Kosovë.
• Phone at: +383 38 77 77 78

When submitting a request or complaint, please provide the following information to help us address your issue effectively:

• First name, last name, personal number, contact number, and full address
• Detailed description of your case

Upon receipt of your complaint, you will receive confirmation via your contact number, email, or through the Cash Plus application.

We endeavor to handle your complaint promptly. However, please note that the resolution process may take up to 15 – 30 working days, depending on the complexity of the issue. If your case requires more time, we will keep you informed about its status.

If you are dissatisfied with the solution provided, you have the right to escalate the matter to the Central Bank of Kosovo or other relevant authorities. We are committed to addressing your concerns and ensuring your satisfaction to the best of our ability.